Contact & grievance officer

Last updated 8 September 2026

Merchant details

Support and billing

For account, payment, invoice or refund questions email support@mydesignnexus.in from your registered email address. We acknowledge every message within 48 business hours and aim to resolve billing issues within 5 working days.

Grievance officer

In line with the Information Technology (Intermediary Guidelines) Rules and the Consumer Protection (E-Commerce) Rules, complaints that support could not resolve can be escalated to our grievance officer at grievance@mydesignnexus.in. Grievances are acknowledged within 48 hours and resolved within 30 days.

Data protection requests

To access, correct, export or delete your personal data under the Digital Personal Data Protection Act, use Settings → Data in the app, or write to grievance@mydesignnexus.in. We act on verified requests within 30 days.